Privacy Policy

1. Who We Are

This website is operated by Left On The Shelf – Art by Donna.

Address:
26 Whitley Road
Aldbourne
SN8 2BU
United Kingdom

This Privacy Policy explains how we collect, use and protect your personal data when you use this website or purchase from us.

2. Personal Data We Collect

We only collect personal information that is necessary to run our website and fulfil orders.

This may include:

your name
billing and delivery address
email address
telephone number (if provided)
order and transaction details
technical information such as IP address or browser type when you visit the website

We do not receive or store full payment card details, as payments are processed securely through third-party payment providers.

3. How We Use Your Information

We use your personal data to:

process and deliver your orders
communicate with you about your purchase
respond to enquiries or customer service requests
manage our website and business operations
comply with legal and tax obligations

We will only send marketing emails if you have chosen to receive them.

4. Sharing Your Data

We only share personal data when necessary to run the business.

This may include trusted third-party services such as:

Wix – website hosting
PayPal / payment providers – payment processing
Royal Mail or courier services – delivery of orders
social media platforms if you interact with us there

We may also share information where required by law, for example with HMRC.

We do not sell or trade your personal data.

5. Cookies

This website uses cookies to help it function properly and to understand how visitors use the site.

Cookies may collect information such as:

website pages visited
browser type
device information

You can control cookies through your browser settings.

Please see our Cookie Policy for more details.

6. How Long We Keep Your Data

We only keep personal data for as long as necessary.

Customer order information may be kept for up to 7 years to comply with UK tax and accounting regulations.

Other information will be kept only as long as needed to provide services or respond to enquiries.

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

request access to your personal data
request correction of inaccurate information
request deletion of your data where appropriate
restrict or object to certain types of processing
request a copy of your data

To exercise any of these rights, please contact left_onthe_shelf@outlook.com

8. Data Security

We take reasonable steps to protect personal data and use secure services to process orders and payments.

However, no online system can guarantee complete security.

9. External Links

This website may contain links to other websites or social media platforms. We are not responsible for the privacy practices of those external websites.

10. Complaints

If you have concerns about how your personal data is handled, please contact us first so we can try to resolve the issue.

You also have the right to contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/